These Terms and Conditions govern participation in the Status Program ('Program') offered by the Company ('Company'). By entering into the Company's Customer Agreement and continuing to use the Company's services, the Client ('Client') agrees to be bound by the Terms and Conditions outlined herein. The Client further acknowledges that they have read, understood, and accepted these Terms and Conditions in their entirety.
1. Definitions
1.1. All terms used in these Terms and Conditions shall have the meanings defined in the Customer Agreement, unless otherwise specified herein.
1.2. In these Terms and Conditions, the following definitions apply:
1.2.1. Client: A person who has entered into a Customer Agreement with the Company.
1.2.2. Company: Finexis Markets Ltd, registered and governed by the law of Comoros under business reg. number HY00623410, operates the website https://www.elev8.com. Registered address: Bonovo Road, Fomboni, Island of Mohéli, Comoros Union.
1.2.3. Customer Agreement: The agreement entered into between the Client and the Company that outlines the Terms and Conditions governing the use of the Company's services, available at the following link: Customer Agreement.
1.2.4. Status: A tier assigned to the Client within the Program that determines the scope of Rewards and other benefits available to them. A Client's Status reflects their standing in the Program and may be upgraded or downgraded based on their XP progress.
1.2.5. Rewards: Privileges, offers, or incentives offered by the Company to the Client as part of their participation in the Program. The Rewards are based on the Client's Status and completion of specific tasks, such as Challenges.
1.2.6. XP: A unit of measurement used to record the Client's progress within the Program. XP is accumulated through supported in-product activities, including trading-related actions and eligible non-trading tasks. XP serves solely as a metric for determining the Client's Status and resets upon any Status upgrade or downgrade. XP cannot be redeemed for money, goods, or other forms of compensation.
1.2.7. Challenges: Specific tasks or assignments set by the Company within the Program that the Client can choose to participate in. Upon successful completion of a Challenge, the Client may receive Rewards, which may include XP, privileges, offers, or other incentives. The conditions, difficulty, and Rewards for each Challenge are determined by the Company and may vary. Participation in Challenges is voluntary and subject to the terms outlined for each individual task.
1.2.8. Rewards Catalogue: Section of the Client's Profile dedicated to Rewards available for purchase through the Company's points system, as specified in the Rewards Catalogue's Terms and Conditions provided at the following link: Rewards Catalogue Terms and Conditions.
1.2.9. Profile: A personal profile created by the Company for the Client within the Company's Services. The Profile is for the Client's private use only and allows the Client to manage his or her personal information and all Trading Account settings.
1.2.10. Program Page: Section of the Client's Profile dedicated to the Program. It allows the Client to manage his or her Rewards and Challenges and view information about the Program's Statuses.
2. Program overview
2.1. The Program is a loyalty program available to all registered Clients of the Company who are not participants in any other loyalty program offered by the Company.
2.2. The Program is accessible in all countries where the Company operates; however, the specific Terms and Conditions of the Program may vary by country.
2.3. A Client becomes a participant in the Program upon registration with the Company in accordance with the Customer Agreement and acceptance of these Terms and Conditions. No separate action is required from the Client to join the Program, and the Company will not provide additional confirmation of participation.
2.4. In restricted countries, the Program is only available to clients who have independently initiated unsolicited contact with the Company.
3. Program statuses assignment and duration
3.1. While participating in the Program, the Client may achieve one of the following Statuses:
3.1.1. Bronze
3.1.2. Silver
3.1.3. Gold
3.1.4. Platinum
3.2. Each Status grants access to different Rewards offered by the Company. The available Rewards corresponding to each Status can be accessed by the Client on the Program Page.
3.3. The assignment, retention, and upgrade of Statuses are determined according to the specified criteria.
| Status | Assignment | Duration | XP required for maintenance | XP required for upgrade |
| Bronze | Achieved upon accumulating 1 XP | 30 days | 0 XP | 700 XP |
| Silver | Achieved upon accumulating 700 XP | 30 days | 700 XP | 3,000 XP |
| Gold | Achieved upon accumulating 3,000 XP | 60 days | 3,000 XP | 14,000 XP |
| Platinum | Achieved upon accumulating 14,000 XP | 90 days | 14,000 XP | - |
3.4.1. Subsequent Statuses will be assigned upon the accumulation of a specified number of XP.
3.4.2. The Client earns XP by completing supported activities within the Program, with different activities granting varying amounts of XP based on their type and rules. The amount of XP granted for each activity is determined by the current XP rules and rates displayed on the Program Page. The Company may also, at its discretion, award additional XP for participation in Challenges, special tasks, or promotional events as communicated through the Program Page. The Company may update XP rules and rates from time to time, and any such updates will become effective once they are published on the Program Page.
3.4.3. Once the Client reaches the required XP for the next Status, their Status will automatically upgrade.
3.5. Status maintenance
3.5.1. If the Client accumulates more XP than required for their current Status, but not enough to reach the next one, the Client will remain at their current Status for its full duration.
3.6. Status downgrade
3.6.1. If the Client fails to accumulate the required XP to maintain their current Status within the specified duration, they will be downgraded to the next lower Status.
3.7. XP reset and new Status duration
3.7.1. Upon an upgrade, downgrade, or maintenance, the Client's XP count will reset to zero.
3.7.2. The duration for the new or retained Status will begin from the date of the upgrade, downgrade, or maintenance, and will follow the corresponding duration specified for that Status.
3.7.3. XP is not redeemable for money, goods, or any other form of compensation. In the event of an XP reset due to a Status upgrade, downgrade, or maintenance, the Client acknowledges that they have no entitlement to claim compensation, reimbursement, or any other form of redress from the Company.
4. Rewards
4.1. Status Rewards may include the benefits listed in the Program Page. These may cover, without limitation:
4.1.1. improved trading conditions and product offers (such as XP boost or reduced spreads)
4.1.2. exclusive analytics and market-insight services (such as subscriptions to financial magazines)
4.1.3. educational benefits (such as learning materials and sessions with market experts)
4.1.4. any additional Rewards will be communicated through the Program Page.
4.2. Monthly Rewards
4.2.1. Clients with Gold and Platinum Statuses may select additional Rewards on a monthly basis during the duration of their Status. The list of available Monthly Rewards, their quantity, and selection rules are displayed on the Program Page. Any updates to Monthly Rewards take effect once they are published on the Program Page.
4.3. Additional Rewards may be granted to the Client, regardless of their Status, in accordance with the rules and conditions published on the Program Page. Additional Rewards may be provided for:
4.3.1. successful completion of Challenges
4.3.2. achieving a new Status
4.3.3. participation in promotional activities or events
4.3.4. as a gift from the Company, as communicated through the Program Page
4.3.5. purchase at the Company's Rewards Catalogue. The item selection presented to the Client in the Rewards Catalogue includes all purchasable Rewards available on the current Status and the Statuses below it.
4.4. The Client may access and review the available Rewards corresponding to their Status through the Program Page.
4.5. The Company reserves the right to amend, modify, or discontinue any Rewards available to the Clients at its sole discretion, without prior notice or obligation to the Clients.
4.6. The Rewards may not be substituted for cash payments or any other form of compensation. If a Reward or offer cannot be provided to the Client due to circumstances beyond the Company's control, the Company may, at its discretion, offer an alternative of equivalent value, but is not obligated to provide a cash equivalent or compensation.
4.7. The Rewards may vary depending on the Client's country and other circumstances, including legal or technical limitations, and at the Company's discretion. As a result, different Clients may have access to varying volumes and types of Rewards. The Client acknowledges and agrees that they shall not have the right to request, demand, or expect the provision of the Rewards that may be available to other Clients.
4.8. As a rule, all Rewards are provided directly to the Client. The Client shall not have the right to request the provision of any Rewards to third parties, including but not limited to family members, friends, or any other individuals, unless expressly allowed by the terms of the specific Rewards.
4.9. The Company shall not be held liable if the Client is unable to access any Rewards, whether due to circumstances beyond the Company's control, technical issues, or any other reason not attributable to the Company.
5. Participation in Challenges
5.1. The Company may organise Challenges as part of the Program. Participation in Challenges is governed by the following terms:
5.1.1. To complete a Challenge, the Client must fulfil a specific task or assignment within the designated timeframe.
5.1.2. Upon successful completion of a Challenge, the Client will receive a Reward.
5.1.3. The conditions for each Challenge, including the Reward, are based on the Client's Status and the nature of the Challenge. The Company may tailor the task's difficulty and the corresponding Reward for each Client individually.
5.1.4. The specific terms, conditions, and Rewards for each Challenge will be clearly displayed on the Challenge page or screen within the Program Page. These terms may vary from Challenge to Challenge and will be provided to the Client before they participate.
5.1.5. Participation in a Challenge is voluntary, and the Client may choose whether to engage with the offered tasks or to decline them.
5.1.6. Each Challenge is subject to a defined period for completion. If the Client fails to complete the Challenge within this period, they will not be eligible for the associated Reward. However, the Client may still be granted an alternative Reward at the Company's sole discretion.
5.1.7. The Company reserves the right to modify, suspend, or cancel any Challenge at its sole discretion without prior notice. If a Challenge is cancelled before completion, the Client may not be eligible for the Reward, unless otherwise specified.
6. Data sharing
6.1. The Rewards provided under the Program may be delivered by the Company itself or through its affiliated entities, partners, agents, or other third-party service providers involved in the fulfilment of such Rewards (collectively, 'Service Providers'). Information about specific Service Providers involved in delivering a particular Reward may be displayed on the Program Page.
6.2. In connection with the provision of the Rewards under the Program, the Company may be required to transfer the Client's personal data to these Service Providers, for purposes such as providing services, processing subscriptions, and other related activities.
6.3. The Company will ensure that any personal data shared with these Service Providers is limited to the minimum necessary for the provision of their respective services. The sharing of personal data will be in compliance with the terms outlined in the Customer Agreement, Privacy Policy, and any other applicable policies of the Company.
6.4. The Client acknowledges and agrees to the sharing of their personal data with the Service Providers as described herein. The Client further consents to the transfer of their personal data to such Service Providers as required to facilitate the provision of the Rewards under the Program.
6.5. If necessary, the Client agrees to provide any additional consents or authorisations required to enable the Company to transfer their personal data to the Service Providers.
6.6. The Client acknowledges that failure to provide the necessary consents or authorisations may result in the Client's inability to access certain Rewards available under the Program.
6.7. Unless otherwise notified, the Company may also use and publish the Client's personal information for promotional and marketing purposes, in accordance with the terms set forth in the Privacy Policy.
7. Termination
7.1. Voluntary termination
7.1.1. Voluntary termination is not technically provided for in the Program. However, the Client reserves the right to decline the offered Rewards, refrain from completing Challenges, and opt out of activities designed to upgrade their Status. The Client may choose to discontinue their engagement without any formal termination process.
7.2. Termination by the Company
7.2.1. The Company may terminate participation in the Program in the following circumstances:
7.2.1.1. Violation by the Client of any applicable laws, regulations, or any of the Company's documents and policies, including but not limited to the Customer Agreement, these Terms and Conditions, and other relevant terms.
7.2.1.2. Engagement by the Client in behaviour that, in the Company's reasonable opinion, is deemed abusive, fraudulent, or contrary to the principles of the Program, as well as conduct considered inappropriate or harmful to the integrity of the Program.
7.2.1.3. Violation of the participation requirements by the Client or their engagement in any activities that undermine the integrity or proper functioning of the Program.
7.2.1.4. Termination of the Customer Agreement for any reason.
7.2.1.5. If the Client becomes a participant in any other loyalty program offered by the Company.
7.2.1.6. At the sole discretion of the Company, for any other reason, including reasons not related to any breach of obligations by the Client (including but not limited to external events, regulatory changes, technical issues, or any other reasons deemed necessary by the Company).
7.3. Consequences of termination
7.3.1. Upon termination for any reason, the Client will cease to participate in the Program and will forfeit all Rewards associated with participation and all accumulated XP. Any Rewards and XP accrued during the participation period will be nullified, unless otherwise specified by the Company.
7.3.2. The Client acknowledges and agrees that they shall have no claim for compensation, reimbursement, or any form of redress for the unused Rewards that were not provided, and for unused XP. This includes, but is not limited to, any benefits not redeemed or any privileges that the Client was unable to access prior to termination.
7.3.3. Following the termination of participation in the Program, the Company shall bear no responsibility or liability in relation to the cessation of participation.
7.3.4. Following the cessation of participation in the Program, the Company will retain and process the Client's personal data in accordance with its Privacy Policy for a period as required by law or for legitimate business purposes. The Client may request the deletion of their personal data, subject to the limitations outlined in the Company's Privacy Policy.
7.3.5. If the Client becomes a participant in any other loyalty program offered by the Company, their participation in the current Program will be terminated, and they will be subject to the Terms and Conditions of the new program.
8. Changes to the Program
8.1. The Company reserves the right, at its sole discretion, to amend, suspend, or terminate the Program, in whole or in part, at any time, without prior notice to the Client. Any such amendments will be effective immediately upon posting on the Company's website or through the Program Page.
8.2. In the event of any conflict between this version of the Program's Terms and Conditions and any version published on the Company's website or on the Program Page, the most recent version shall prevail.
8.3. The Client is responsible for regularly reviewing the Program's Terms and Conditions. Continued participation in the Program after any changes have been made constitutes the Client's acceptance of the modified Terms and Conditions.
8.4. The Company may, at its sole discretion, suspend, limit, revoke, or adjust the Client's access to any Rewards in the following circumstances:
8.4.1. If the Client breaches any provision of the Customer Agreement, or violates any policies, guidelines, or other documents set forth by the Company.
8.4.2. If the Company is unable to provide the Rewards due to circumstances beyond its control, including but not limited to external events, regulatory changes, or technical issues.
9. Intellectual property
9.1. All intellectual property rights, including but not limited to trademarks, logos, content, and materials provided through the Program, are owned by the Company or its licensors. The Client agrees not to use, copy, distribute, or alter any intellectual property belonging to the Company without prior written consent.
10. Limitation of liability
10.1. The Company is not liable for any damages, losses, or expenses incurred due to the Client's participation in the Program, including issues related to system malfunctions, delays, or interruptions.
10.2. The Company shall not be liable for any failure or delay in performance under these Terms and Conditions due to causes beyond its reasonable control, including but not limited to natural disasters, acts of government, labour disputes, internet failures, or any other events of force majeure.
11. General terms
11.1. All intellectual property rights, including but not limited to trademarks, logos, content, and materials provided through the Program, are owned by the Company or its licensors. The Member agrees not to use, copy, distribute, or modify any intellectual property belonging to the Company without prior written consent.