Company overview
Elev8 Markets (the 'Company') is incorporated in the Republic of Mauritius. The Company is regulated and licenced by the Financial Services Commission, Mauritius ('FSC' or the 'Commission') as an Investment Dealer (Full Service Dealer, excluding Underwriting) under Licence No. GB21027161, issued pursuant to Section 29 of the Securities Act 2005.
The Company conducts only those activities permissible under its FSC licence, unless otherwise expressly approved by the Commission.
Compliance framework
The Company maintains a comprehensive compliance framework designed to ensure adherence to FSC Mauritius regulations, FIAMLA (The Financial Intelligence and Anti-Money Laundering Act 2002) obligations, and industry best practices. This framework covers all key areas of the business, including:
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client onboarding and due diligence
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ongoing AML/CFT monitoring
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conflicts of interest management
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transaction monitoring and reporting
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market conduct and fair treatment of clients
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governance, risk management, and internal controls.
The Company maintains a robust set of policies, procedures, and internal controls that guide operations and ensure consistent, transparent, and compliant practices across all areas of the business. Key policies are published on our website in the Legal Documents section.
Policies and procedures are periodically assessed, revised, and enhanced in line with regulatory obligations, audit outcomes, and emerging compliance risks.
All legal documents, agreements, and the terms and conditions that govern your relationship with the Company are fully accessible on the website.
AML/CFT commitment
The Company maintains a comprehensive Anti-Money Laundering and Counter-Terrorist Financing (AML/CFT) framework fully compliant with the licensing regime in Mauritius, the FSC’s Handbook, applicable Mauritian laws, and international standards, including those set by the Financial Action Task Force (FATF). The Company's AML/CFT program includes the following, among others:
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rigorous CDD and EDD processes
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ongoing sanctions and PEP screening
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automated and risk-based transaction monitoring
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periodic reviews of client activity
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independent assessments by internal and external auditors
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timely reporting of suspicious transactions.
The Company remains fully committed to preventing the misuse of its services for illicit activities and continuously enhancing its AML/CFT controls, to the fullest extent reasonably within its control, and categorically neither condones nor facilitates any unlawful activity.
The Company prioritises the protection of client interests and upholds strict standards of operational transparency, fully exercising these responsibilities reasonably within its capacity and remit. Accordingly, the Company ensures that:
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client funds are held in segregated accounts separate from operational capital
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only approved and secure payment channels are used for deposits and withdrawals
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clients receive accurate and non-misleading information about risks and products
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conflicts of interest are effectively identified, managed, and mitigated
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these measures support a safe and fair trading environment for all clients.
Governance and internal control assurance
The Company operates under a governance structure designed to ensure effective oversight, accountability, and independence of control functions. Key components include:
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board and senior management oversight
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independent compliance and risk management functions
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independent audit exercises
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documented policies, procedures, and control processes spanning all core activities
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monitoring systems aligned with regulatory and operational requirements.
Data protection and information security
The Company is committed to safeguarding the confidentiality and integrity of client information. The Company implements:
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strict data handling and access control measures
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secure systems for processing and storing sensitive information
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protocols aligned with the Data Protection Act 2017, Mauritius
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continuous monitoring to prevent unauthorised access or misuse.
The Company ensures that client data is used solely for legitimate business and regulatory purposes.
Complaints handling and fair conduct
The Company maintains a structured and transparent process for handling client complaints diligently, reviewing and resolving matters that are genuine, fair, and properly substantiated, while fostering constructive engagement and trust with clients. The Company ensures that:
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complaints are acknowledged in a timely manner
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each case is reviewed and resolved fairly and efficiently
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clients receive clear guidance on escalation procedures
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feedback is used to strengthen processes and service delivery.
Audit and oversight summary
The Company is subject to periodic audits as part of its regulatory obligations. Where appropriate, summary information relating to these audits may be published on the Company's website.
These audit outcomes reflect the strength of the Company's governance, the robustness of its internal control environment, and the dedication of its team in maintaining the highest standards of professionalism, transparency, and regulatory compliance. The Company remains committed to continuously enhancing its control framework to ensure ongoing integrity and alignment with best practices.
Regulatory and corporate registers
The Company's incorporation records and regulatory licence status are publicly available and may be independently verified via the official websites and public registers of the Corporate and Business Registration Department (CBRD) and the Financial Services Commission (FSC) Mauritius: